Privacy Policy
ClaimGPT provides AI-assisted claim intake and triage support. This Privacy Policy explains what information we collect, how we use it, and the choices available to users, customers, and site visitors.
Information We Collect
We may collect the following categories of information:
- Contact information, such as name, company, and email address.
- Claim-related content submitted for review, such as narratives, supporting details, and structured intake information.
- Technical and usage data, including device, browser, request, and log information needed to operate and secure the service.
- Communications you send to us, including support requests and operational feedback.
How We Use Information
- To provide, maintain, and improve ClaimGPT.
- To generate structured claim-triage outputs, summaries, and operational recommendations.
- To respond to support requests and communicate with users.
- To monitor reliability, diagnose issues, and prevent misuse.
- To comply with legal, regulatory, and contractual obligations.
How Claim Data Is Handled
ClaimGPT is designed to help teams review and organize intake information. Outputs are intended to support human decision-making, not replace professional claim handling, legal review, or compliance workflows.
ClaimGPT is currently positioned as a read-only triage assistant. It does not advertise automatic downstream claim updates, payment actions, or insurer system mutations through the public experience.
Sharing of Information
We may share information in limited circumstances:
- With infrastructure, hosting, and service providers that help us operate ClaimGPT.
- When required by law, regulation, court order, or other valid legal process.
- To protect the rights, safety, security, or integrity of ClaimGPT, our users, or the public.
- In connection with a merger, acquisition, financing, or asset sale, subject to appropriate confidentiality safeguards.
Data Retention
We retain information for as long as reasonably necessary to provide the service, maintain security and auditability, meet legal obligations, resolve disputes, and enforce our agreements.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices
Depending on your relationship with ClaimGPT and applicable law, you may request access, correction, deletion, or additional information about your data. You may also contact us to update your account or communication preferences.
Children's Privacy
ClaimGPT is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the public service.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above and, when appropriate, provide additional notice.
Contact
For privacy questions or requests, contact support@claim-gpt.com.