ClaimGPT
Support
Expected Response Window
We aim to respond to new support requests within 2 business days. Higher-priority production-impacting issues are reviewed as quickly as possible during normal business operations.
What To Include In A Support Request
- Your name, organization, and best reply email.
- A short description of the issue or request.
- The relevant URL, screen, or workflow involved.
- Any error message, timestamp, or reproduction steps you have.
- Whether the issue affects evaluation, deployment, onboarding, or a live operational workflow.
Best Fit For Support
- Access and onboarding questions.
- Product behavior and triage-output questions.
- Deployment and domain verification issues.
- OpenAI app review preparation and public metadata updates.
- Bug reports, reliability issues, and unexpected responses.
Security And Privacy Questions
If your request involves privacy, security, or sensitive operational concerns, include that in the email subject line so it can be routed appropriately. For general privacy information, visit the Privacy Policy.
Service Status
Public service health information is available at /status and /healthz.